Customer Service is Very Easy.

April 9, 2019

 

However, for many businesses, customer service is difficult when internal politics are allowed to prevail, and the inner workings of the organisation become more important than the needs of the customer.

 

The longer this goes on, the harder it is to reverse. 

Habits become culture.


So what is the definition of ‘customer service’ that best applies in the current competitive landscape?

 

Speed. 

 

When customers analyse and determine whether a company has excellent customer service, usually what they are judging is time.

 

How many rings until a phone answers, how long they wait in a queue, the time they’re on hold, the time it takes to receive a quote, how long it takes to receive a refund or a report. How long it takes to receive something via courier.

 

Are you five minutes early for an appointment or five minutes late?

 

You can have a below average product and be successful with above average customer service.

 

Therefore, customer service is quite easy to attain. It doesn’t require complex strategies, ideas or systems.

 

Put effort into establishing and rewarding good habits. 

 

Don't wait. The resulting culture will increase sales.

Please reload

Rivalry™ is Hamish Chadwick's no-nonsense commentary, tips, and advice on how to compete effectively in the modern competitive landscape. 

Featured Rivalry Posts

Brand: A Definition That Will Set You Free

July 28, 2018

1/2
Please reload

Recent Rivalry Posts

September 12, 2019

July 16, 2019

Please reload

Archive
Please reload

Search By Tags
Please reload

Follow Me
  • Facebook Social Icon
  • Instagram Social Icon
  • LinkedIn Social Icon

© 2020 Hamish Chadwick

 

+61 7 3312 5588   |   0419 729 011   |   hamish@hamishchadwick.com

  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon
  • LinkedIn Social Icon
Avantia Digital Solutions